Casino Rocket Privacy Policy

Casino Rocket respects the privacy of everyone who visits our website, creates an account, or uses our online casino services. This Privacy Policy explains what personal information we collect, why we use it, how we protect it, and the choices available to you.

This policy applies to information handled through Casino Rocket websites, account services, promotions, and related communications. It should be read together with our other applicable terms and responsible gaming information. By using our services, you acknowledge the practices described below.

Information We Collect

We collect information that is necessary to provide a secure, reliable, and personalised casino experience. The information may come directly from you, from your use of our services, or from trusted third parties where appropriate.

• Identity details, such as your name, date of birth, and information used to confirm that you meet the minimum age requirement of 18.
• Contact details, including your email address and other information used to communicate with you.
• Account information, such as login credentials, preferences, transaction history, bonus activity, and gaming activity.
• Verification information, which may include documents or details required to confirm identity, prevent fraud, or protect account security.
• Payment information, including transaction references and relevant payment method details. Payment providers may process full payment credentials directly under their own privacy terms.
• Technical information, such as IP address, device type, browser, operating system, language settings, approximate location, and information about how you interact with our website.
• Information you provide when contacting support, entering a promotion, completing a survey, or reporting a technical issue.

Some information may be required to create or maintain an account. If you choose not to provide requested information, Casino Rocket may be unable to provide particular services or complete certain checks.

How We Use Your Details

Casino Rocket uses personal information for clear and legitimate business purposes. The specific use depends on the nature of our relationship with you and the service involved.

• To create, administer, and secure your Casino Rocket account.
• To process deposits, withdrawals, bonuses, and other account transactions.
• To verify identity, age, eligibility, and ownership of payment methods.
• To detect and prevent fraud, money laundering, abuse, collusion, account takeover, and other harmful or unlawful activity.
• To provide customer support, respond to enquiries, and resolve complaints.
• To operate, maintain, test, and improve our websites, games, and digital services.
• To personalise content, offers, and communications where permitted and appropriate.
• To send service messages, security alerts, account notices, and other operational communications.
• To understand usage patterns through aggregated analysis and improve the user experience.
• To meet applicable legal, regulatory, tax, accounting, and dispute resolution obligations.

Where marketing preferences are available, you can choose whether to receive promotional communications. Operational messages concerning your account or transactions may still be sent when necessary.

Cookies and Online Tools

Casino Rocket uses cookies and similar technologies to keep the website functioning, remember selected preferences, understand usage, and support relevant advertising or promotional activity. Cookies are small data files stored on your device, while similar tools may collect information through pixels, scripts, or device identifiers.

• Essential technologies help with account access, security, navigation, and core website functions.
• Preference technologies remember settings such as language, display choices, or session information.
• Analytics technologies help us measure visits, performance, and interaction with website features.
• Marketing technologies may help assess campaigns or show content that is more relevant to your interests.

Your browser or device may allow you to block, delete, or restrict cookies. Disabling essential cookies can affect login functions, game access, payment processes, or other parts of the service. Where required, we will provide available controls for non-essential technologies.

When Information Is Shared

Casino Rocket does not share personal information without a relevant purpose. Information may be disclosed to carefully selected recipients that help us operate the business, provide services, protect users, or meet legal responsibilities.

• Payment processors, banks, and financial service providers handling transactions.
• Identity verification, fraud prevention, security, and risk management providers.
• Technology, hosting, analytics, customer support, and communications suppliers.
• Professional advisers, auditors, insurers, and business service providers where necessary.
• Authorities, courts, regulators, or law enforcement bodies when disclosure is required or reasonably necessary.
• Parties involved in a business transfer, restructuring, acquisition, or sale, subject to appropriate confidentiality measures.

Service providers are expected to handle information only for agreed purposes and to apply suitable safeguards. Casino Rocket may also share statistical or aggregated information that does not reasonably identify an individual.

Keeping Data Secure

We use administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption where suitable, staff guidance, and supplier oversight.

No website, online account, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your password and device secure, using a unique password, and notifying Casino Rocket promptly if you believe your account has been compromised. We may restrict access or require additional verification where unusual activity is detected.

How Long We Keep Information

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected, the status of your account, and any legal or operational requirement that applies.

Information may be kept after account closure to complete outstanding transactions, investigate disputes, prevent fraud, maintain financial and business records, or meet applicable obligations. When information is no longer required, we will delete it, anonymise it, or securely isolate it in accordance with our retention practices.

Your Privacy Choices

Depending on your circumstances and applicable privacy rules, you may have rights concerning personal information held by Casino Rocket. These may include the ability to:

• Request access to personal information we hold about you.
• Ask for inaccurate, incomplete, or outdated information to be corrected.
• Request deletion of information where there is no continuing reason for us to retain it.
• Object to, or ask us to limit, certain processing activities.
• Withdraw consent where processing is based on consent, without affecting earlier processing.
• Opt out of promotional communications by using the available unsubscribe option or account preference.
• Ask for an explanation of a decision or processing activity where applicable.

These rights are not absolute and may be subject to identity checks, legal exceptions, record-keeping duties, or the need to protect Casino Rocket and other users. We may request reasonable information to confirm your identity before responding. If you are dissatisfied with our handling of a request, you may have the right to raise the matter with an appropriate privacy authority.

Third-Party Websites and Providers

Casino Rocket may connect with third-party games, payment services, verification tools, advertising platforms, or other websites. Those services may collect and use information under their own privacy notices. Their practices are not controlled by this policy, and you should review their terms before submitting personal information.

Links or integrations provided through our website do not necessarily mean that Casino Rocket endorses the third party or accepts responsibility for its content, security, or privacy practices. We take reasonable steps when selecting providers, but their independent processing remains subject to their own obligations.

Transfers Across Borders

Some suppliers or technology systems used by Casino Rocket may process or store information outside Australia or outside the country in which you access our services. Where this occurs, we seek to use appropriate contractual, technical, and organisational protections.

International processing may be necessary for hosting, payments, identity checks, fraud prevention, customer support, analytics, or business administration. By using the services, you understand that information may be transferred across borders where this is needed for the purposes described in this policy and permitted under applicable requirements.

Changes to This Policy

Casino Rocket may update this Privacy Policy when our services, technology, business arrangements, or privacy practices change. We may also revise it to reflect updated guidance or legal requirements. The revised version will be published on the relevant website with an updated effective date where appropriate.

Material changes may be brought to your attention through an account notice, website message, or other suitable communication. We encourage you to review this page periodically so that you remain aware of how information is handled.

Contact Information

If you have a privacy question, wish to make a request, or need clarification about this policy, contact Casino Rocket at [email protected]. Please include enough information for us to understand your enquiry, but do not send unnecessary payment credentials or sensitive documents by ordinary email.

We will review privacy enquiries within a reasonable timeframe and may ask for further details to verify your identity or clarify the request. This policy was last reviewed on the date shown on the page where it is published.

Last updated: 9 September 2026